Social Media Marketing: Why Your Business NEEDS It Today!
Social Media Marketing has a 98% higher lead-to-close rate than outbound marketing? Or that 84% of Business 2 Business marketers use social media in some form? No matter what you are selling or who you are selling it to, using social media as a marketing tool can help you grow your brand and make you laugh all the way to the bank.
At this point in the game, not having an active social media presence is kind of like pulling out Blackberry at a business meeting and then not understanding why your boss keeps giving John all the new accounts.
But some people still own Blackberries, and some people dig in their heels and say, what is social media marketing going to do for me? Do I really need it? Yes. Yes. Yes you do!
Here are some of the most compelling reasons why you need Social Media Marketing:
- Social media posts can be used to drive targeted traffic. Creating a new page on your site is like taking a really great selfie. You want the world to see it and bask in its brilliance, but you don’t want to beg for attention (or worse, pay for it). That’s why for selfies and landing pages, well-placed social media posts can make all the difference. Who wouldn’t want to capitalise on driving people to your website?
- Using social media marketing for business boosts your website’s SEO (Search engine optimisation). Search engine crawlers know which pages are consistently earning traffic and which are just floating out there, forgotten and ignored. A killer content strategy for SEO is the most important part of earning top spots in search engine rankings, but driving traffic to your optimised pages will cause them to climb much faster in the search engine results pages (SERPs). Who wouldn’t want to be on top of Google’s search results?
- If you’re doing it right, social media will lead to real relationship building. Part of what makes things like Facebook, Twitter and Instagram marketing so cool is the interaction you get to have with your customers on a daily basis – you can read their tweets and status updates to get insights into their daily lives (and maybe adjust your social media marketing strategy as a result). What products are they buying and why? What are they doing on the weekend? What kind of posts do they love to share, and from what websites.
- Users are receptive to your messages. People view Twitter and Facebook as social networks, not marketing machines. As a result, they’re less likely to see what you post as an advertisement and will be more likely to hear what you have to say. This translates to serious web traffic when you link to your site and posts that market themselves as your friends and followers share what you’ve posted.
- Social media ads allow targeting and retargeting. One of the reasons social media is important is because of the highly customisable nature of social media ads. Facebook ads, for example, allow you to target users by things like location, education level, industry and even purchase history and the pages they’ve liked. You also have to the option to install a Facebook pixel on your site and use it to retarget the users who visit you – these people are far more likely to convert into solid leads and sales!
- Social media can help you get noticed at events, and even generate earned media coverage. Whether your business is sponsoring a charity fundraiser or attending a major trade show, there’s no better way to leverage your presence than with the help of social media. In fact, we once sent a tweet during an event that lead to a client getting a feature article written about them in Time magazine.
- You can respond to problems immediately. If there’s a problem with your product or service, you want to know about it right away. With the feedback you get in the process of social media marketing, you’ll be the first to know when there are issues – and you can take steps to resolve them right away. Study after study has shown that consumers appreciate companies that respond to customer complaints (and don’t hesitate to rant online to anyone who will listen when companies don’t take the time to make things right).
- A strong social media presence builds brand loyalty. A report published by Texas Tech University found that brands with active social media profiles have more loyal customers. It’s easy to imagine why: when you’re engaging and interacting on social media (not just tossing your posts out onto the web hoping someone will stumble upon them) you become less like a corporation and more like what you truly are – a unified group of people who share a vision.
- Your competition is getting social, so you should too. Did you know that 91% of brands are using more than one social media platform? This isn’t something you want to fall behind the competition on, because it’s much harder (and more expensive) to play catch up than it is to get in on the game early. If your competitors get to your potential customers first, they’ll earn their loyalty and you’ll have a hard time winning them over. If you’re active and engaging on a variety of networks, you can gain those friends and followers first and your competition will be playing catch up instead of the other way around.
- The social media marketing arena is a (fairly) level playing field. Some brands may have bigger ad budgets than others, but all companies start off on pretty equal footing when it comes to social media marketing. The people and brands who thrive and go viral in are those with the most clever, attention grabbing tactics (and the most ridiculous gifs) and the most useful, link worthy content. In short, they’re providing value to their target audience while also showing personality and being entertaining. If you want to get lots of traffic and really increase your sales online, you’re going to have to outwit, outnetwork and outwrite your competition while offering superior products and customer service. Isn’t that what business is all about, anyway?
- When it comes to newsjacking, social media is king – just like price is king! Sometimes your brand is mentioned on a TV show. Sometimes it’s not, but you know just how to slide your product into the story to aim the spotlight in your direction. Facebook, Twitter and even Instagram marketing give you a front row seat to the news that’s becoming viral right as it’s happening. Jump in at just the right time and you’ll earn some major media attention — and that’s something you just can’t do with a traditional ad campaign.
- Social media marketing will get you more sales. Did you know that 70% of business-to-consumer marketers have acquired customers through Facebook? Or that 84% of CEOs and VPs say they use social media to help make purchasing decisions? Not surprisingly, when you stay in front of your customer base, they’re more likely to buy from you when they need the products you sell. Social media marketing doesn’t just keep your brand or company’s name in front of potential buyers, but it also gives you the opportunity to constantly give them incentives to buy. Try sharing coupon codes, with a unique code for each social channel – you may be surprised at which social network drives the most sales.
- You’ll find customers you didn’t know existed. If you set up streams to follow keywords in Twitter (Hootsuite makes this simple), you can find people who are looking for the products you sell and direct them to your site. Using Twitter for social media marketing is great that way – telling people who want your products how to get them from your company is just an @ (mention) away.
- Customers you didn’t know existed will find (AND buy from) you. In the process of marketing with Facebook, you’ll probably join a ton of groups related to your products, industry and customer base. By posting links in these groups, you’ll help influence customers to check out your site. Answering questions on Quora is another option. Post a link today, and two weeks/months/years later you might see a sale from it.
- You heard that right — it’s free. How can you argue with that? If you handle your own social media management, running a social networking campaign is as cheap as it gets. If you hire a social media management or Social media marketing agency (like us), it will cost around R3,000-R11,000 per month, but it’ll be an investment that you’ll be likely to see a return on. If you’re intimidated by interacting with people online or your writing skills leave something to be desired, hiring a Social media marketing agency is definitely the way to go. Posting poorly written content or conveying the wrong kind of messages on social networking sites can seriously affect your online presence.
- The ROI on social media ads is unbeatable. The average cost per click on Google Adwords is between R19 and R38 and depending on the keyword targeted, you can end up paying R560 or more for a single click. Through targeted boosted post, we’ve been able to send traffic via Facebook and Twitter for as little as R0.89 per click. Why pay ten or twenty times as much for each visit when social media ads make earning that traffic quick and easy?
Simply put, social media marketing is part of doing business in the new millennium. If your business isn’t already active on social networking sites, now is the time to start.