Reputation Management
REPUTATION MANAGEMENT
Your online reputation is the first thing customers check and the deciding factor in whether they choose you. Juicy Designs builds reviews, manages your Google Business Profile, monitors mentions, and handles responses so you look as good online as you are in person. Reputation management from R4,500/mo, month-to-month.
Juicy Designs provides online reputation management for South African businesses that want more positive reviews, a stronger Google Business Profile, and a consistent, professional response to every mention online. Most buyers read reviews before they call, and a single star difference on Google can change how many of them choose you. Reputation management is the discipline of earning more genuine positive reviews, keeping your business listings accurate and optimised, monitoring what is said about you across the web, and responding to feedback in a way that builds trust and protects your brand. We set up review-generation systems that prompt happy customers at the right moment, optimise your Google Business Profile for visibility in the local pack, monitor reviews and mentions across Google, Hellopeter, social media, and industry sites, and manage responses on your behalf. Founded in Pretoria in 2015, Juicy Designs holds a 4.9-star Google rating across 214 reviews, so this is a discipline we live ourselves. Reputation management starts from R4,500 per month, month-to-month.
Everything our reputation management covers
What a Juicy Designs reputation programme includes
From earning more five-star reviews to protecting your brand when something goes wrong.
Review generation
We set up systems that prompt satisfied customers to leave a review at the moment they are happiest, across Google, Hellopeter, and the platforms that matter in your industry. More genuine positive reviews lift both trust and local search ranking.
Google Business Profile optimisation
Your Google Business Profile is often the first thing a customer sees. We optimise categories, services, photos, attributes, and posts, and keep your information accurate so you appear in the local pack and on Maps for the searches that bring customers.
Monitoring & alerts
We monitor reviews and brand mentions across Google, Hellopeter, social media, and industry directories, and alert you to anything that needs attention. You never get blindsided by a review you did not know about.
Response management
Every review deserves a reply. We respond to reviews on your behalf in your brand voice: gracious thanks for the good, calm and constructive handling of the bad. Consistent, professional responses signal that you care.
Negative feedback & crisis support
When a difficult review or a reputation issue arises, we help you respond in a way that defuses rather than inflames, and we work to push genuine, positive content to where customers look first.
Reporting & insight
Monthly reports track your average rating, review volume, response rate, and sentiment trend, plus the local search visibility your profile is earning. We report on what moved and what we are doing next.
How we work
Listen, build, protect.
Here is what working with Juicy Designs on reputation management looks like from day one.
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Audit & baseline
We audit your current reviews, ratings, listings, and mentions to establish a clear baseline and find quick wins.
Week 1 -
Optimise listings
Your Google Business Profile and key directory listings are corrected and fully optimised for visibility.
Week 1-2 -
Launch review system
We set up and launch the review-generation system so happy customers start leaving reviews consistently.
Week 2-3 -
Monitor & respond
We monitor mentions and manage responses to every review in your brand voice, on an ongoing basis.
Ongoing -
Report & improve
Monthly reporting on rating, volume, and sentiment. We keep optimising to grow your reputation over time.
Ongoing
Indicative pricing
Reputation management packages
Indicative monthly pricing. Final scope depends on review volume, number of locations, and platforms monitored. All packages are month-to-month.
Reputation Essentials
From R4,500/mo
Google Business Profile optimisation, review generation, and response management for a single-location business. see full pricing.
Reputation Growth
From R9,000/mo
Multi-platform monitoring, faster response handling, and richer reporting for growing or multi-location businesses. see full pricing.
Reputation Plus
From R16,000/mo
Full monitoring, crisis support, and proactive content for businesses where reputation is mission-critical. see full pricing.
What makes us different
Why South African businesses choose Juicy Designs for reputation
We practise what we manage. 4.9 stars across 214 reviews of our own.
We live it ourselves
Juicy Designs holds a 4.9-star Google rating across 214 reviews. We do not just manage reputations, we have built one. The systems we use for clients are the systems that built our own standing.
Responses that sound human
We reply to every review in your brand voice, never with copy-paste templates. Customers and prospects can tell the difference, and so can Google. Thoughtful responses turn even a negative review into a trust signal.
Founder-led, month-to-month
Founders Cobus and Wynand stay close to reputation strategy, especially when something sensitive arises. No long-term contracts, we keep your trust by earning it.
Frequently asked questions
Got questions?
Straight answers about online reputation management for South African businesses.
How much does online reputation management cost in South Africa?
Juicy Designs reputation management starts from R4,500 per month for Essentials (Google Business Profile optimisation, review generation, and response management for one location). Reputation Growth is from R9,000 per month for multi-platform monitoring, and Reputation Plus is from R16,000 per month for full monitoring, crisis support, and proactive content. Pricing is indicative and depends on review volume, locations, and platforms. All packages are month-to-month.
Can you remove negative reviews from Google?
We cannot simply delete genuine reviews, and any agency that promises to make real negative reviews disappear is not being honest. What we can do is flag reviews that breach platform policy (spam, fake, or abusive), respond professionally to legitimate criticism, and grow the volume of genuine positive reviews so that one bad experience does not define your rating. The most effective long-term defence is a steady flow of authentic five-star feedback.
How do you generate more reviews?
We set up a review-generation system that prompts satisfied customers to leave a review at the moment they are happiest, using SMS, email, QR codes, or links depending on your business. We never buy or fake reviews. The aim is to make it effortless for your genuinely happy customers to share their experience, which both lifts your rating and improves local search ranking.
Do you manage my Google Business Profile?
Yes. Google Business Profile optimisation is core to reputation management because it is often the first thing a customer sees. We optimise your categories, services, photos, attributes, and posts, keep your information accurate, and respond to reviews on the profile. A well-managed profile improves both trust and your visibility in the Google local pack and on Maps.
What platforms do you monitor?
We monitor reviews and brand mentions across Google, Hellopeter, Facebook, Instagram, and the directories and industry sites relevant to your sector. You receive alerts for anything that needs attention so you are never caught off guard, and we handle responses across the platforms included in your package.
Keep reading
Related services and guides
Online reputation management in South Africa
Our full guide to protecting and growing your business reputation online in the SA market.
Read moreGoogle Business Profile optimisation
Step-by-step on optimising your profile to win the local pack and build trust.
Read moreLocal SEO
Local search optimisation that pairs with your reputation to dominate the map pack in your area.
Read more